"Non-custom jewelry" is finished jewelry that has been ordered through one of our suppliers and was not made by Howerton Jewelers.
Non-Custom merchandise is returnable for refund up to 30 days after purchase. We understand that a jewelry purchase can be a big decision, and we want you to feel excited about your purchase with us. To make sure you are completely happy, we allow you 30 days from your invoice date to Return or Exchange any item bought from our supplier (non-custom) that has not been altered. The item(s) must be in good condition. If additional work was completed on the item that does not affect its ability to be resold, you will only be charged for the labor completed on the piece.
If you are past the initial 30 day Return/Exchange timeframe, we still allow Exchanges on all un-altered items in good condition for 90 days from date of invoice.
All Diamonds and Colored Gemstones $500 or more in value (purchase price) must be returned or exchanged within 14 days of purchase.
For other stones, (under 500.00 in purchase price) purchased from our owned stock there is a 30 day return policy from the date of purchase (as long as there is no wear on the stone i.e.: abrasions or chips that weren’t there when the stone was purchase).
For other stones under 500.00 in purchase price) that are on MEMO (loaned to us from a vendor), there is a 14 day return policy from the date of purchase (as long as there is no wear on the stone). The reason MEMO stones have a shorter return period is because we do not own them and if the customer returns the stone after 14 days, then we must own stock that we would not have otherwise purchased.