Custom jewelry

If you are not completely satisfied with your purchase - for any reason - within 30 days of your invoice, you may: 1) receive a full refund as long as the merchandise is in its original condition and has not been worked on by any jeweler outside of Howerton Jewelers, 2) request minor design adjustments and remanufacturing the piece until you are completely satisfied. 


Please call us to discuss any questions or concerns with your custom-made jewelry.

Free Lifetime Warranty

At Howerton Jewelers, we're committed to your complete satisfaction. We guarantee for life, for free, all merchandise (custom-made by Howerton Jewelers) entirely of gold, platinum or silver; all merchandise made entirely of gold, platinum or silver and containing diamonds, rubies or sapphires.


Our Free Lifetime Warranty covers the repair and replacement of sidestones (diamonds, sapphires, and rubies) in the event of accidental damage or accidental breakage due to normal wear and tear.  This warranty does not apply to lost, stolen or abused merchandise.

In order for the Free Lifetime Warranty to remain in effect, you must:

  • Have your diamond and/or gemstones inspected and have the inspection documented every 6 months with Howerton Jewelers.  If it has been over six months since your last cleaning and inspection, then please bring in your jewelry as soon as possible, and after we have cleaned and inspected it for free, and replaced any gemstones that may be missing and made any necessary repairs at your expense, we will happily reactivate your Free Lifetime Warranty.
  • Have all necessary repairs completed by Howerton Jewelers. This includes the labor and materials necessary to set the replacement diamonds, sapphires, and rubies.
  • This warranty does not cover center stones - see "Mountings and center stones" section below. We recommend insurance carriers like Jewelry Mutual, State Farm, AAA—for this type of coverage and your peace of mind.  We are your trusted jeweler and are not in the business of insurance.

Mounting work

We shall clean, polish, examine prongs, provide services and regular maintenance needed due to normal wear (including retipping) on your HJ jewelry free of charge for as long as you own your jewelry. We warrant and guarantee the quality of your HJ jewelry for life as long as you allow only a HJ jeweler to work on it.  Doing so allows us to identify any potential maintenance issues and provide free preventive maintenance before problems occur.

Side/accent stones

We will replace, free of charge, any small accenting diamonds, sapphires, and rubies if they chip, break, or is lost from its original setting during normal wear and tear.

Center stones

It is up to the customer to acquire insurance on any jewelry pieces purchased from Howerton Jewelers.  For this reason we provide an allowance towards a jewelry insurance appraisal for jewelry pieces valued $1000 and over.  Just present to us a receipt for your appraisal and we will reimburse the amount up to $75.  Purchasing insurance from an insurance carrier will help guard you against a major loss should you lose your center stone or the entire piece.  If you find yourself in this unfortunate circumstance, then please call your insurer to begin the claims process.


For all pieces (custom and non-custom) purchased from Howerton Jewelers, and replaced through the insurance claim process, we will cover/reimburse up to $500 towards your insurance deductible after validation of appropriate insurance documentation.

Dan Howerton, Owner

Tel: 309-706-9373